INTRODUCTION
These terms establish the conditions of use of the website https://www.hotelpontevedra.es/ and the conditions for purchasing products through it.
Please read these PURCHASE TERMS AND CONDITIONS and the PRIVACY POLICY carefully before using this website. You may print these conditions if you wish.
By using this website or placing an order through it, you accept our PURCHASE TERMS AND CONDITIONS and PRIVACY POLICY. If you do not agree, please do not use the website.
GENERAL INFORMATION
In compliance with the information duty set out in art. 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, we inform you that this website is owned by HOSTELEROS HERVES BLANCO, S.L., with Tax ID B36467207, registered address at MESTRE SOUTULLO, Nº2, Pontevedra (36004), PONTEVEDRA, email info@hotelpontevedra.es and telephone 986109499.
USE OF THE SITE
By using this website and placing orders through it, you agree to:
- Use the website solely for browsing products and placing orders.
- Not place any fraudulent or false orders. If an order is reasonably considered fraudulent, HOSTELEROS HERVES BLANCO, S.L. is authorised to cancel it and notify the relevant authorities.
- Have legal capacity to enter into contracts (you confirm you are over 18 years of age).
- Provide your contact details truthfully and accurately to enable order delivery.
PERSONAL DATA PROTECTION
HOSTELEROS HERVES BLANCO, S.L. informs users about its policy regarding the processing and protection of personal data that may be collected through browsing or purchasing services, as set out in the privacy policy. You may access the privacy policy from the website at any time.
PURCHASE CONDITIONS
Service availability. Users may place orders for items offered through the website for delivery to addresses within Spain or to European destinations.
Language.
The contract will be concluded in Spanish.
Product availability.
Orders are subject to product availability. If supply difficulties arise or items are out of stock, HOSTELEROS HERVES BLANCO, S.L. will inform the customer by email or telephone and will refund any amount paid for unavailable products or offer an exchange for an item of equivalent value, at the customer’s discretion.
Product prices.
All applicable taxes are included in the listed prices, but delivery costs are not and will be added to the total amount. HOSTELEROS HERVES BLANCO, S.L. reserves the right to modify prices at any time; however, products will be invoiced at the price in force at the time the order is placed (subject to product availability).
The purchase order will indicate the total price including VAT and applicable delivery costs, as set out in the following sections.
The applicable VAT rate will be the one legally in force at any given time for the specific item in question.
Orders destined for the Canary Islands, Ceuta and Melilla will be exempt from VAT pursuant to article 21 of Law 37/1992, without prejudice to the application of taxes and duties in accordance with the regulations in force in each of those territories.
Delivery costs to addresses in Spain.
For orders below ______€, delivery costs amount to ______€, which must be added to the total. Delivery costs are therefore borne by the customer.
For orders equal to or exceeding ______€, no delivery costs will apply.
How to place an order.
To place an order, select the desired item or items. Once selected, they will be added to your shopping basket. The next step is to process the order and make payment by following the steps and on-screen instructions provided on the website. Only the information necessary for the purchase and subsequent delivery will be requested. Before completing the purchase, you must EXPRESSLY ACCEPT these terms and conditions and the privacy policy.
Data recorded by the website constitutes proof of transactions carried out. The customer will receive order confirmation by email.
During the process, before payment, you may modify your order details. The order is not finalised until the process is complete, which occurs once payment has been made. Clicking “Pay” means you are purchasing and paying for the selected items — this constitutes a binding commitment.
There are no purchase limits. Users may order as many items as they wish, with no minimum or maximum established.
Right to cancel an order.
HOSTELEROS HERVES BLANCO, S.L. reserves the right to refuse an order from a customer with whom a dispute exists.
HOSTELEROS HERVES BLANCO, S.L. also has the right to refuse or cancel an order for justified reasons, such as:
- Incorrect or unverifiable billing details
- Suspected credit card fraud
- Inability to deliver to the specified address
- Reasonable suspicion that the user is not an end consumer
- The user is under 18 years of age
- Full payment has not been received
Payment methods.
Payment may be made by bank card, PayPal or bank transfer. In the case of card or PayPal payment, the total order amount including applicable delivery costs will be charged to the customer’s account at the time of purchase.
Payments are accepted in EUROS only.
In the event of an issue during the card payment process (for example, if the terminal reports a declined card), the order will be automatically cancelled. Card payments are processed through the “____________________” payment gateway.
By clicking “Pay”, the user confirms payment of the order and that the credit card belongs to them. To minimise the risk of unauthorised access, your credit card details will be encrypted. Credit cards are subject to verification and authorisation by the issuing institution; if payment is not authorised, the order will be automatically cancelled and the customer will be notified.
If PayPal is selected, PayPal will act as the payment platform and the transaction will be subject to PayPal’s own terms and conditions.
HOSTELEROS HERVES BLANCO, S.L. also offers the option of payment by bank transfer.
The order will be dispatched to the specified address once the full payment has been confirmed. If the amount received is not the full total, HOSTELEROS HERVES BLANCO, S.L. reserves the right to withhold dispatch until full payment is received.
Delivery.
Products will be sent to the address provided by the user.
Delivery times range from 24 to 72 hours (business days) for mainland Spain addresses, and 7 business days for deliveries to the Balearic Islands, Canary Islands, Ceuta and Melilla.
For addresses outside Spain, delivery times range from 7 to 10 business days.
The above timeframes will be observed unless unforeseen or extraordinary circumstances beyond our control arise. If for any reason we are unable to meet the delivery date, we will inform you and offer the option to proceed with a new delivery date or cancel the order with a full refund.
For the purposes of these conditions, “delivery” or “delivered” shall be understood to have occurred when you or a third party designated by you takes physical possession of the products, as evidenced by the signature of receipt at the agreed delivery address.
Failed delivery.
If delivery cannot be completed at the specified address, HOSTELEROS HERVES BLANCO, S.L. will attempt to deliver to a third party designated by the customer or reattempt delivery on a later date. If you will not be available at the address, please contact HOSTELEROS HERVES BLANCO, S.L. to arrange an alternative delivery date.
If, within 15 days of the order being available for delivery, it has not been possible to deliver it for reasons not attributable to HOSTELEROS HERVES BLANCO, S.L., we will consider that you wish to withdraw from the contract and it will be deemed resolved.
As a result of the contract being resolved, we will refund all payments received, including delivery costs, without undue delay and within a maximum of 14 days from the date we consider the contract resolved. Please note that the return transport may incur an additional cost, and HOSTELEROS HERVES BLANCO, S.L. is authorised to pass on the corresponding costs.
Order cancellation.
The user has the right to cancel an order without providing any reason. This right is the withdrawal right established by art. 102 of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.
To cancel an order, you may use the form available at the “RIGHT OF WITHDRAWAL” link, or notify us by email at info@hotelpontevedra.es or by post to MESTRE SOUTULLO, Nº2, Pontevedra (36004), PONTEVEDRA.
If you send an email or written communication, please include your order details to help us identify it.
The withdrawal period expires 14 calendar days from the day on which you or a third party designated by you, other than the carrier, takes physical possession of the goods, or in the case of items delivered separately, 14 calendar days from the day on which you or a designated third party takes possession of the last item.
Once the right of withdrawal has been exercised, the user must return the delivered products to the specified address, bearing the return costs. Please note that if you return items with delivery charges unpaid, we are authorised to charge the costs incurred.
The right of withdrawal applies exclusively to products returned in the same condition in which they were received. No refund will be made if the product has been used beyond mere opening, if products are not in the same condition as delivered, or if they have been damaged. Products must be returned using or including all original packaging with all labels attached. Please do not remove labels until you are certain you wish to keep each item. Upon inspection, we will confirm whether you are entitled to a refund. If the return covers the full order, the correct procedure has been followed, and the products are new and unused, we will refund the full purchase amount plus delivery costs within 14 days of receiving the cancelled order.
If the return covers only part of the order, the correct procedure has been followed, and the products are new and unused, only the value of the returned products will be refunded, excluding delivery costs.
Return of defective products.
If you return products because they are defective or do not match their description, we will refund the full price of the products together with the delivery and return costs incurred.
LIABILITY
Access to and use of this website is the responsibility of users. HOSTELEROS HERVES BLANCO, S.L. does not guarantee:
- The infallibility, availability, continuity, or absence of security flaws on the website.
- That the content of the website or information transmitted through it is free from viruses or other harmful elements, or from errors, omissions or inaccuracies.
- Any damages or losses that may arise from interference, omissions, interruptions, computer viruses, faults or disconnections in the operational functioning of the website.
- Delays or blockages in the use of this website caused by deficiencies or overloads of the data processing centre, nor for damages caused by third parties through unlawful intrusions beyond the control of HOSTELEROS HERVES BLANCO, S.L.
- HOSTELEROS HERVES BLANCO, S.L. is exempt from liability for any damage or loss suffered by the user as a result of errors, defects or omissions in information provided from external third-party sources.
Mere access to the website does not establish any commercial relationship between HOSTELEROS HERVES BLANCO, S.L. and the user.
HOSTELEROS HERVES BLANCO, S.L. supplies products for domestic and personal use only. The customer agrees not to use the product for commercial, advertising or resale purposes. HOSTELEROS HERVES BLANCO, S.L. accepts no liability for any loss of profits, loss of business, business interruption or loss of business opportunity on the part of the customer.
Assignment of rights and obligations.
The contract is binding on both the customer and HOSTELEROS HERVES BLANCO, S.L., as well as on our respective successors, assignees and transferees. The customer may not transmit, assign, encumber or otherwise transfer a contract or any of the rights or obligations arising from it without the prior written consent of HOSTELEROS HERVES BLANCO, S.L.
We may transmit, assign, encumber, subcontract or otherwise transfer a contract or any rights or obligations arising from it at any time during its term. For the avoidance of doubt, such transmissions, assignments, encumbrances or other transfers shall not affect the rights you hold as a consumer under applicable law, nor shall they cancel, reduce or otherwise limit any warranties, whether express or implied, that we may have granted you.
WEBSITE INFORMATION AND CONTENT
The information displayed on the website is current as of the date of the last update. HOSTELEROS HERVES BLANCO, S.L. reserves the right to update, modify or remove information from this website at any time and without prior notice.
Where the website contains links to third-party websites and materials, such links are provided for information purposes only. HOSTELEROS HERVES BLANCO, S.L. has no control over the content of those websites or materials and therefore accepts no responsibility for any damage or loss arising from their use.
HOSTELEROS HERVES BLANCO, S.L. reserves the right to modify these Purchase Terms and Conditions. Modifications will not apply retroactively. If you do not agree with the changes introduced, we recommend that you discontinue use of our website.
VIRUSES, HACKING AND OTHER CYBER ATTACKS
Users must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or any other technologically harmful or damaging material or program.
Users must not attempt to gain unauthorised access to this website, the server on which it is hosted, or any server, computer or database associated with our website.
Users agree not to attack this website.
Breach of this clause may constitute an offence under applicable law.
We will report any such breach to the competent authorities and cooperate with them to identify the perpetrator. In the event of a breach of this clause, you will immediately cease to be authorised to use this website. We shall not be liable for any damage or loss resulting from a denial-of-service attack, virus, or any other technologically harmful or damaging program or material that may affect your computer, equipment, data or materials as a result of using this website, downloading content from it, or accessing sites to which it links.
INTELLECTUAL PROPERTY AND COPYRIGHT
The user acknowledges and agrees that all copyright, trademarks and other industrial and intellectual property rights over the materials or content provided as part of this website belong at all times to HOSTELEROS HERVES BLANCO, S.L. Users may only use such material in the manner expressly authorised.
APPLICABLE LAW AND JURISDICTION
The use of this website and contracts for the purchase of products through it shall be governed by Spanish law. Any dispute arising from or relating to the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.
You may submit any complaint or claim to HOSTELEROS HERVES BLANCO, S.L. by email at info@hotelpontevedra.es or by post to MESTRE SOUTULLO, Nº2, Pontevedra (36004), PONTEVEDRA.
